My order says delivered, but I haven’t received it. What should I do?Updated 2 months ago
We’re sorry to hear your order hasn’t arrived yet! Before contacting support, please check around your delivery location, with household members, neighbors, or your mailroom/parcel locker/front desk (if applicable), as carriers sometimes leave packages in unexpected locations. Please also allow up to 24 hours after the package is marked as delivered, as carriers may occasionally scan packages as delivered before they physically arrive.
If your package still has not arrived after 24 hours, please contact the carrier to begin a claim. Please note that claim investigations can take up to 10 business days to complete and filing a claim does not guarantee a refund or replacement.