We understand that your personal health is private and we take that seriously. As a team of women who rely on kegg to track their fertility, this is of the utmost importance to us. Your personally identifiable data will never be shared or sold to a t

<p id="isPasted"><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">We understand that your personal health is private and we take that seriously. As a team of women who rely on kegg to track their fertility, this is of the utmost importance to us. Your personally identifiable data will never be shared or sold to a third party.&#xA0;</span></p><p><span data-sheets-root="1"><br>When you use kegg, data about your session is sent to your phone. Any data that is then sent to our servers is sent encrypted for your protection. We use anonymized data so we can see trends and meet the needs of our users by constantly updating and improving their kegg experience. Creating an account and sending the data to the servers means that if you lose or upgrade your phone or tablet, you can take your history with you. It also lets you use our products with more than one phone or tablet.</span><span data-sheets-root="1">&#xA0;You can find out more by reading our&#xA0;</span><span data-sheets-root="1"><a href="https://kegg.tech/pages/privacy-policy">Privacy Policy</a></span><span data-sheets-root="1">.</span></p>

What privacy measures are in place?

We try to fulfill and send your order as quickly as possible, which may limit your ability to adjust or cancel a shipment. Please note that orders that have already been processed cannot be canceled. That means if you’ve received a confirmation email

<p id="isPasted"><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1"><style type="text/css" id="isPasted"></style>We try to fulfill and send your order as quickly as possible, which may limit your ability to adjust or cancel a shipment. Please note that orders that have already been processed cannot be canceled. That means if you&#x2019;ve received a confirmation email with an order number, we are unable to cancel the order.<span data-sheets-root="1"><br><br>Please contact our customer care team by submitting a ticket&#xA0;</span></span><span data-sheets-root="1"><span data-sheets-root="1"><a href="https://kegg.tech/pages/contact-form">using this link</a></span></span><span data-sheets-root="1"><span data-sheets-root="1">&#xA0;for further assistance.&#xA0;</span><br></span></p>

Can I cancel or edit my order?

kegg accepts returns within 30 days of purchase on unopened, sealed devices. Learn what's eligible, how to start a return, and what to expect after you submit.

<p>kegg accepts returns within 30 days of purchase on unopened, sealed devices. Because kegg is an intimate wellness device, we are unable to accept returns on opened or used devices for health and safety reasons.</p><h2 id="return-eligibility">Return eligibility</h2><p>To be eligible for a return, your kegg must be:</p><ul><li><strong>Unused</strong> and in its original packaging</li><li><strong>Sealed</strong> &#x2014; the silver tamper-evident seal on the box must be intact and untampered with</li><li>Returned within <strong>30 days of your original purchase date</strong></li></ul><h2 id="opened-or-used-devices">Opened or used devices</h2><p>We are unable to accept returns on any kegg device that has been opened. If a returned device is not in new, sealed condition, it will be disposed of without a refund.&#xA0;</p><h2 id="how-to-start-a-return">How to start a return</h2><p>Visit <a href="https://returns.kegg.tech/" target="_blank">returns.kegg.tech</a> and follow the prompts to initiate your return.</p><h2 id="after-you-submit-your-return">After you submit your return</h2><p>Once your return is received and inspected, we will confirm whether it meets the eligibility requirements. If approved, your refund will be credited to your original payment method. If the device is found to be opened or used, it will be disposed of and no refund will be issued.</p><h2 id="what-isnt-covered">What isn&apos;t covered</h2><ul><li>Opened or used devices</li><li>Devices returned after 30 days of purchase</li><li>Return shipping costs</li><li>Taxes and original shipping charges</li></ul><h2 id="questions">Questions?</h2><p>Reach out via our <a href="https://kegg.tech/pages/contact-form" target="_blank">contact form</a> and we&apos;ll be happy to help. Please include your order number so we can assist you quickly.</p>

Can I return my kegg?

Currently, kegg is available for shipping within the United States and its territories.

<p id="isPasted"><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style></p><p><span data-sheets-root="1">Currently, kegg is available for shipping within the United States and its territories.&#xA0;</span></p>

Where can you ship a kegg?

Everything you need to know about kegg's Money-Back Pregnancy Guarantee — eligibility requirements, how to apply, and what to expect after submitting.

<p>At kegg, we stand behind our product. If you use kegg as directed and do not conceive, you will be eligible for a refund. Here is everything you need to know about how the guarantee works.</p><p>For the complete terms and conditions, visit: <a href="https://kegg.tech/pages/6-month-pregnancy-guarantee-t-c" target="_blank">kegg.tech/pages/6-month-pregnancy-guarantee-t-c</a></p><h2 id="which-purchases-qualify">Which purchases qualify?</h2><p>The 6-Month Pregnancy Guarantee applies to kegg devices purchased <strong>directly from kegg.tech between September 4, 2025 and September 30, 2026</strong>.</p><ul><li>Purchases made through Amazon, or any other retailer, <strong>do not qualify</strong> for the current guarantee.</li><li>You must be the original purchaser of the device.</li></ul><h2 id="eligibility-requirements">Eligibility requirements</h2><p>To qualify for a full refund under the Pregnancy Guarantee, you must meet <strong>all</strong> of the following criteria:</p><h3 id="usage">Usage</h3><ul><li>You have used kegg for a minimum of <strong>6 calendar months AND completed at least 6 full cycles</strong>. Both conditions must be met &#x2014; depending on your cycle length, one may take longer than the other.</li><li>You have kegg readings on at least <strong>80% of your non-bleeding cycle days each cycle.</strong></li><li>You began using kegg within 2 months of your purchase date (unless otherwise arranged in advance with Customer Support for extenuating circumstances).</li><li>You timed your trying-to-conceive efforts during your fertile days, as indicated by the hearts on your cycle chart.</li></ul><h3 id="onboarding">Onboarding</h3><ul><li>You completed the full kegg app onboarding process, including checking whether you qualify for free nutrition therapy. Although there is no obligation to book an appointment, it is strongly recommend to help maximize chances of pregnancy.&#xA0;</li></ul><h3 id="personal-criteria">Personal criteria</h3><ul><li>You are between <strong>21 and 43 years of age</strong> at the start of the guarantee period, and complete a minimum of 6 cycles and 6 months of use before turning 44.</li><li>You are not on hormonal birth control or using an IUD.</li><li>You are not pregnant, breastfeeding, or in menopause.</li><li>You are actively trying to conceive.</li><li>Your cycles are between 15 and 45 days in length.</li><li>You have ovulatory cycles.&#xA0;</li><li>You have not had a positive pregnancy test since starting kegg.</li></ul><h3 id="data-review">Data review</h3><ul><li>You agree to allow the kegg Customer Success team to review your kegg data to verify eligibility at the time of your refund request.</li><li>If approved, your refund will be issued to your original payment method, excluding taxes and shipping. <em>Refunds cannot be issued to a different card.</em></li></ul><h2 id="how-to-apply">How to apply</h2><ol><li>Visit <a href="https://returns.kegg.tech/step1/pregnancy" target="_blank">returns.kegg.tech/step1/pregnancy</a> and complete the application form.</li><li>Allow up to <strong>3 weeks</strong> for your submission to be reviewed. Please do not resubmit &#x2014; duplicate applications may delay processing.</li></ol><h2 id="common-questions">Common questions</h2><h3 id="does-it-have-to-be-6-months-or-6-cycles">Does it have to be 6 months or 6 cycles?</h3><p>Both. You must have used kegg for at least 6 calendar months <strong>and</strong> completed at least 6 full cycles. For users with longer cycles, 6 months may pass before 6 cycles are complete &#x2014; in that case, you would need to wait until both conditions are met.</p><h3 id="i-purchased-from-amazon-am-i-covered">I purchased from Amazon. Am I covered?</h3><p>The current 6-Month Pregnancy Guarantee applies only to purchases made directly on kegg.tech. Amazon purchases are not eligible for the current promotion.</p><h3 id="what-does-80-of-non-bleeding-days-mean">What does &quot;80% of non-bleeding days&quot; mean?</h3><p>For every cycle, count the days you were not bleeding or spotting. You need a kegg reading logged on at least 80% of those days across your 6+ cycles. For example, if a cycle had 20 non-bleeding days, you would need readings on at least 16 of them. Consistent kegg use yields the most effective insights, and thus is required.</p><h3 id="my-approval-link-expired--what-do-i-do">My approval link expired &#x2014; what do I do?</h3><p>The approval email link expires after 7 days. If yours has expired, please contact our support team at <a href="mailto:hello@kegg.tech">hello@kegg.tech</a> and we will resend it. Please do not resubmit a new application.</p>

Pregnancy Guarantee — how it works, eligibility, and how to apply

The kegg device comes with a one (1) year, from the date of original purchase, against defects due to faulty workmanship or materials. In the event that this product fails during the warranty period, simply fill out a customer support ticket here and

<p id="isPasted"><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><span data-sheets-root="1">The kegg device comes with a one (1) year, from the date of original purchase, against defects due to faulty workmanship or materials. In the event that this product fails during the warranty period, simply fill&#xA0;</span><span data-sheets-root="1">out a&#xA0;</span><span data-sheets-root="1"><a href="https://kegg.tech/pages/contact-form">customer support ticket here</a></span><span data-sheets-root="1">&#xA0;and we&apos;ll be happy to help with your warranty request.&#xA0;</span></p>

Does kegg offer a warranty?

We understand that it’s not always possible to use kegg every non-bleeding cycle day. While daily use helps kegg&#39;s algorithm personalize your fertility estimates to you, missing an occasional reading won&rsquo;t affect your data or your pregnancy

<p id="isPasted"><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style><style type="text/css" id="isPasted"></style>We understand that it&#x2019;s not always possible to use kegg every non-bleeding cycle day. While daily use helps kegg&apos;s algorithm personalize your fertility estimates to you, missing an occasional reading won&#x2019;t affect your data or your pregnancy guarantee, as long as you have consistent cycle data. For full usage and user criteria,<a href="https://kegg.tech/pages/help-faq?hcUrl=%252Fen-US%252F12-month-pregnancy-guarantee-880367">&#xA0;click here.</a></p><p><br></p>

Will a missed reading void my pregnancy guarantee?

We’re sorry to hear your order hasn’t arrived yet! Before contacting support, please check around your delivery location, with household members, neighbors, or your mailroom/parcel locker/front desk (if applicable), as carriers sometimes leave packag

<p>We&#x2019;re sorry to hear your order hasn&#x2019;t arrived yet! Before contacting support, please check around your delivery location, with household members, neighbors, or your mailroom/parcel locker/front desk (if applicable), as carriers sometimes leave packages in unexpected locations. Please also allow up to 24 hours after the package is marked as delivered, as carriers may occasionally scan packages as delivered before they physically arrive.&#xA0;</p><p>If your package still has not arrived after 24 hours, please contact the carrier to begin a claim. Please note that claim investigations can take up to 10 business days to complete and filing a claim does not guarantee a refund or replacement.</p>

My order says delivered, but I haven’t received it. What should I do?

Full eligibility criteria for the 6-Month Pregnancy Guarantee, plus what happens after you submit your application — review timelines, approval, and common denial reasons.

<p>kegg&apos;s 6-Month Pregnancy Guarantee promises a full refund if you do not conceive while using kegg as recommended. This page covers who qualifies and what to expect after you apply.</p>

<p><strong>This promotion applies to orders placed between September 4, 2025 and September 30, 2026 on kegg.tech.</strong></p>

<h2 id="eligibility-requirements">Eligibility requirements</h2>

<p>You must meet <strong>all</strong> of the following criteria to qualify.</p>

<h3 id="purchase-requirements">Purchase requirements</h3>
<ul>
  <li>You are the original purchaser of kegg.</li>
  <li>You purchased kegg directly from kegg.tech between September 4, 2025 and September 30, 2026 during the 6-Month Pregnancy Guarantee Promotion.</li>
  <li>You began using kegg within 2 months of purchase (unless an alternative start date was arranged in advance with Customer Support).</li>
</ul>

<h3 id="who-can-apply">Who can apply</h3>
<ul>
  <li>You are between 21 and 43 years of age.</li>
  <li>You are not on hormonal birth control or using an IUD. If you used hormonal birth control or an IUD in the past, you must have had at least 2 ovulatory cycles since discontinuation before starting kegg.</li>
  <li>You are not pregnant, breastfeeding, or in menopause.</li>
  <li>If you are postpartum, you are at least 6 weeks postpartum and have had at least 2 ovulatory cycles (after stopping breastfeeding, if applicable) before using kegg.</li>
  <li>You are actively trying to conceive.</li>
  <li>Your cycle length is between 15 and 45 days.</li>
  <li>You have not conceived (no positive pregnancy test) since starting kegg.</li>
</ul>

<h3 id="usage-requirements">Usage requirements</h3>
<ul>
  <li>You completed the full kegg app onboarding process.</li>
  <li>You used kegg consistently for at least 6 full, consecutive cycles over a minimum of 6 months, with no gaps between cycles.</li>
  <li>You took kegg readings on at least 80% of your non-bleeding cycle days in each qualifying cycle.</li>
  <li>You timed your trying-to-conceive efforts during your fertile days, indicated by hearts on your cycle chart.</li>
</ul>

<h3 id="data-review">Data review</h3>
<p>By submitting an application, you agree to allow the kegg Customer Success team to review your in-app kegg data to verify that all eligibility requirements were met. If approved, your refund will be credited to your original payment method (excluding taxes and shipping). Refunds cannot be issued to a different card or account.</p>

<h2 id="how-to-apply">How to apply</h2>
<p>Submit your application at <a href="https://returns.kegg.tech/step1/pregnancy" target="_blank">returns.kegg.tech/step1/pregnancy</a>.</p>

<h2 id="what-happens-after-you-apply">What happens after you apply</h2>

<p>Our team reviews every application manually. Please allow up to <strong>3 weeks</strong> from the date of submission for a response. We&apos;ll be in touch via email once your review is complete.</p>

<p>If you haven&apos;t heard from us after 3 weeks, please contact our support team using the <a href="https://kegg.tech/pages/contact-form" target="_blank">contact form</a> and include your submission date and the email address on your kegg account.</p>

<h3 id="what-we-review">What we review</h3>
<p>Our team checks your kegg app data to confirm all eligibility requirements were met during your qualifying period. This includes:</p>
<ul>
  <li><strong>6 full, consecutive cycles</strong> logged in the app with no gaps in data</li>
  <li>At least 6 months of kegg use</li>
  <li><strong>Reading consistency</strong> &#x2014; readings on at least 80% of non-bleeding days each cycle</li>
  <li><strong>Timed intercourse during your fertile window</strong> &#x2014; hearts logged on kegg-identified fertile days</li>
  <li><strong>Onboarding completed</strong> in the app</li>
</ul>

<h3 id="if-your-application-is-approved">If your application is approved</h3>
<p>You&apos;ll receive a time-sensitive email with next steps.</p>

<h3 id="if-your-application-is-not-approved">If your application is not approved</h3>
<p>We&apos;ll email you with the specific reason your data did not meet the eligibility requirements. Common reasons include:</p>
<ul>
  <li>A cycle with fewer than 80% of non-bleeding days logged</li>
  <li>Hearts not recorded during kegg&apos;s identified fertile window</li>
  <li>Fewer than 6 full consecutive cycles in your account at the time of submission</li>
  <li>Less than 6 months of use</li>
  <li>A gap in usage during the qualifying period</li>
  <li>Pregnancy was achieved</li>
  <li>Purchase was not made directly on kegg.tech during the promotion period</li>
  <li>Applicant did not meet the age or health eligibility requirements</li>
</ul>

<h2 id="questions">Questions?</h2>
<p>Reach out at any time via the <a href="https://kegg.tech/pages/contact-form" target="_blank">contact form</a>. Please include your submission date and the email address associated with your kegg account so we can locate your application quickly.</p>

Pregnancy Guarantee — eligibility requirements and what to expect after you apply

Find out how to track your kegg order using your confirmation email or order status page, and what to do if your tracking isn't updating.

<h2 id="check-your-order-confirmation-email">Check your order confirmation email</h2><p>When your order ships, you&apos;ll receive a shipping confirmation email with a tracking number and a direct link to track your package. Check your inbox (and spam folder) for an email from kegg.</p><h2 id="how-long-does-shipping-take">How long does shipping take?</h2><ul><li><strong>Standard shipping:</strong> typically 3&#x2013;7 business days after your order ships</li></ul><p>Please note that processing time (before your order ships) is separate from transit time.</p><h2 id="my-tracking-isnt-updating">My tracking isn&apos;t updating</h2><p>It can take 24&#x2013;48 hours for tracking information to appear after your shipping confirmation email is sent. Carrier systems sometimes experience delays in updating &#x2014; this is normal and doesn&apos;t mean your package is lost.</p><p>If your tracking hasn&apos;t updated in more than 5 business days, please contact our support team via the <a href="https://kegg.tech/pages/contact-form" target="_blank">contact form</a> with your order number and we&apos;ll look into it.</p><h2 id="my-order-says-delivered-but-i-havent-received-it">My order says delivered but I haven&apos;t received it</h2><p>Before contacting us, please check around your delivery location, with household members, neighbors, or your building&apos;s mailroom or parcel locker &#x2014; carriers sometimes leave packages in unexpected spots.</p><p>If you still can&apos;t locate your package after checking, reach out via the <a href="https://kegg.tech/pages/contact-form" target="_blank">contact form</a> with your order number and we&apos;ll help you investigate.</p>

How do I check my order status or track my shipment?

Didn't find an answer? Contact our customer support.

Getting Started

Guarantee, privacy, shipping and returns

Using kegg

Is kegg for me?

kegg

How do I find my most fertile day(s)?

What is the ovulation probability?

What is the impedance trend?

What if I cannot take my reading during my 2 hour window?

I see a Fertility and Cervical Mucus Score of less than 5 each day and no fertile window predictions. Why is that?