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Guarantee, privacy, shipping and returns

What privacy measures are in place?

We understand that your personal health is private and we take that seriously. Your personally identifiable data will never be shared or sold to a third party. When you use kegg, data about your session is sent to your phone. Any data that is then se

Can I cancel or edit my order?

We try to fulfill and send your order as quickly as possible, which may limit your ability to adjust or cancel a shipment. Please note that orders that have already been processed cannot be canceled. That means if you’ve received a confirmation email

Can I return my kegg?

Yes, we have a 30 day from purchase return window. If you decide to return your kegg after it has been delivered, it must be unused and in its original, sealed packaging. Since kegg is an intimate product, we can only accept returns if the seal remai

Where can you ship a kegg?

Currently, kegg is available for shipping within the United States and its territories.

12 month pregnancy guarantee

Applies to orders placed on or after January 1, 2022. At kegg, we are committed to helping you grow your family. Our Pregnancy Guarantee promises a full refund if you do not conceive while using kegg. If kegg doesn’t work for you, we want you to have

Does kegg offer a warranty?

The kegg device comes with a one (1) year, from the date of original purchase, against defects due to faulty workmanship or materials. In the event that this product fails during the warranty period, simply fill out a customer support ticket here and

Will a missed reading void my pregnancy guarantee?

No, it won’t! We understand that it’s not always possible to use kegg every non-bleeding cycle day. While consistent use helps kegg's algorithm personalize predictions to you, missing an occasional reading won’t affect your data or your pregnancy gua